Do you have a question? Below you will find an overview of frequently asked questions with detailed answers. Is your question not listed? Do not hesitate to contact us via the form. We are ready to assist you personally and answer your questions.
At Qtents, we manufacture our tents at our location in Waalwijk, the Netherlands. This enables us to work quickly and flexibly, ensuring uncompromising quality.
Discover a range of sizes for our tents! On the product pages of our stretch tent and sailcloth tent, you will find the standard sizes. However, we go beyond that: we can fully customize the tents to suit your specific size requirements. Contact our sales team at +31 85 040 99 63 to discuss your specific needs. We are ready to assist you!
The standard colours available depend on the type of tent
Choose the colour that perfectly suits your style and theme. Explore the possibilities and create the ambiance you desire with our versatile tents!
As we produce all our tents inhouse, custom made solutions with a specific different colour is always possible. Contact us for the possibilities!
Our tents are made from high-quality materials that meet the highest standards. The fabric is fully waterproof, fire-resistant, and equipped with a UV filter. Depending on the tent type, they can even withstand wind force 8-9.
To ensure durability, the tent fabric is treated with a special top coating that prevents discoloration and loss of quality. At Qtents, we go the extra mile to protect your investment. The tent fabric is impregnated with a special coating on both the inside and outside, preventing the growth of algae and mold. This ensures a beautifully maintained appearance of your tent year after year.
For detailed specifications per tent type, please check out the productpage of the stretch tent, sailcloth tent or festival tent.
At Qtents, we offer you flexibility in choosing the poles! You can choose between (optionally divisible) high-quality aluminum poles or solid one-piece wooden poles. Each option has its own unique features and aesthetics, allowing you to select the poles that perfectly fit your preferences.
For a safe and stable setup of our tents, a minimum clearance of 1.5 meters is required all around. This space is essential for placing anchors, attaching ropes, and creating sufficient tension. Ensuring this distance ensures a sturdy structure and provides peace of mind during your event.
At Qtents, we proudly guarantee that all our tent solutions remain waterproof, thanks to the special coating and unique seam seals. You don't have to worry about periodic treatments because our tents are designed to be long-lasting water-resistant. For detailed specifications per tent type, please check out the product pages!
Qtents tents are UV resistant, depending on the tent type up to UV index 8-9. A special top coating prevents the fabric from discolouring or deteriorating in quality. Please find the specifications per tent type at the productpage.
At Qtents, we strive to provide durable and reliable tents that can withstand various weather conditions. Our tents are wind resistant and, depending on the specific type, can withstand wind speeds of up to wind force 8-9. This gives you peace of mind and confidence in the stability of our tents, even in challenging weather conditions.
At Qtents, we value safety and quality. Therefore, all materials used in the production of our tents comply with the required standards. We ensure that each Qtent is delivered with a fire certificate, guaranteeing the fire safety of our tents.
Our tents are specially designed to be easily set up with minimal manpower. We provide clear assembly instructions with every tent purchase, allowing you to get started quickly. Additionally, if desired, we can also provide a construction manual for municipal permits
At Qtents, we designed tents to stay outside throughout the year. However, it's important to note that some tents are better suited for long-term outdoor use than others. For customized expert advice, please contact our sales team at +31 85 040 99 63.
We offer you the choice between solid or transparent side walls for both our stretch tents and sailcloth tents. These side walls allow you to create the desired level of privacy, protection, and visual appeal. Contact our sales team at +31 85 040 99 63 to discuss your specific preferences.
At Qtents, we offer the option to fully colour print the fabric of the tent, both on the inside and outside. This option allows you to achieve maximum exposure or perfectly align your tent with your corporate identity. We understand the importance of having an impressive visual presentation for your event. Additionally, we can add festive flags in a range of colours upon request, creating an extra celebratory and vibrant atmosphere. Contact our sales team at +31 85 040 99 63 and let us know your requirements.
To provide you with the best possible care and maintenance, we have prepared detailed installation instructions which you receive with your purchase. These installation instructions contain valuable tips and guidelines to keep your tent in optimal condition. One of the key aspects of maintenance is ensuring that your tent is properly dried before storing it for an extended period. This helps prevent the formation of moisture, mold and unwanted odors, contributing to the durability of your tent. If you would like to receive the installation instructions or if you have any questions about maintaining your tent, please do not hesitate to contact our sales team at +31 85 040 99 63.
At Qtents, we aim for durability and long-term use of our tents. Under normal use, following the provided instructions, you can expect our stretch and sailcloth tents to have a lifespan of 7-13 years (3-7 years for the light version of the stretch tent). For our festival tents, the lifespan extends up to 7-15 years. We strive to deliver high-quality tents that withstand the test of time. By using top quality materials and employing careful craftsmanship, we can ensure durability and long-lasting performance. You can trust our tents to provide reliable and stylish shelter for your events for many years.
There are two ways to place an order. Contact our sales team at +31 85 040 99 63 for personalized assistance in choosing the perfect tent. Alternatively, fill out our contact form and we will get in touch with you. Order today, we are ready to assist you!
Of course, you can always collect your Qtent. You can pick it up at our factory in Waalwijk, the Netherlands. We will get the order ready for you so you can load it into your vehicle. If necessary, our staff will be on hand to help with a forklift truck.
A tent from Qtents is a bespoke product; you cannot return our products. Once an order is confirmed, it is final and cannot be cancelled or returned.
Our tents are manufactured in the Netherlands. Our tents are sold all over the world. We ship our products from the Netherlands and our haulier partners deliver to every continent.
We work with several shipping partners; the shipping rates depend on the location to which the order is to be shipped. Moreover, the size of the order can affect the shipping costs. The shipping costs are also influenced by the means of shipping: our products are shipped by road, by sea and by air.
A tent from Qtents is a bespoke product; you cannot return our products. Once an order is confirmed, it is final and cannot be cancelled or returned.
You cannot pay in arrears; once you have agreed to the quotation, you will receive an order confirmation and an invoice. We shall manufacture the tent when 50% of the invoice has been paid. Once the tent is ready, you must pay the remaining 50%. We shall only ship the order or release it for collection once the order has been paid in full.
At Qtents, we are here for you in case any damage occurs to your tent. We offer professional repair services and have dedicated repair days scheduled throughout the year. To promptly and effectively assist you, we kindly request you to email us one or more photos of the damage at sales@qtents.com. By reviewing these photos, we can make an accurate assessment of the necessary repairs. After evaluation, we will contact you to discuss the options and expected costs. Our goal is to restore your tent to optimal condition so that you can enjoy it to the fullest.
Setting up and dismantling a tent can be a time-consuming task. Therefore, we offer a service to set up and/or dismantle the tent at your desired location. Our experienced team is ready to assist you and ensure that everything is done professionally and efficiently. Additionally, we also offer the option to store your tent during the winter season. This way, you don't have to worry about storage and maintenance when the tent is not in use. We ensure that your tent is safely stored, keeping it in optimal condition for future events. Contact our sales team at +31 85 040 99 63 and let us know your requirements.
At Qtents, we strive for satisfaction and quality with every purchase. Therefore, we offer a 5-year warranty on our HQ-8 stretch tent cloths and 1-year warranty on the construction of our other tents. We stand behind the craftsmanship and materials we use and aim for high-quality finishing. We are here to ensure that your tent meets our high-quality standards and provides long-lasting enjoyment.
At Qtents, we do not offer tent rental services. If you are looking for the possibility to rent a tent, we are happy to refer you to one of our valued customers specializing in tent rental. Our sales team is ready to assist you and connect you with a reliable tent rental partner that meets your specific needs. You can contact us at +31 85 040 99 63, and we will provide you with the necessary information.